Customer service- phone or email?

One of the biggest issues in online shopping is customer service. But which aspect of customer service is the most important? Phone service, email, support form or live chat?

At EverythingOutlet, it appears most of our consumers rant and rave about the quick and lightning speed email responses once they report or have something to inquire about. Old school customers continue to dial away and wait for a response via the telephone, but consensus shows that email is the way to go. By no means is the phone dead, but let’s face it, in this age of .com and emails, a few paragraphs or sentences can answer your question in a few seconds versus a few minutes on the phone.

Cost of doing business via email: $0.00
Cost of doing business via telephone: apx $0.75 per minute.

In any event, should you find yourself staring at the phone for the next few hours , it is probably advised to just open up your email browser and email away. I’m sure the folks over at EverythingOutlet would be happy to respond to your email inquires. Try emailing to info [AT] everythingoutlet.com

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